Flowers from FDT? No Way...
Today is my mother inlaw's 91st birthday. Wanting to send her something beautiful and special, I went to the FTD site to send her some flowers. being very careful to choose a bouquet that, according to their web site, could be delivered on her birthday, I found a gorgeous bouquet of Peruvian Lilies and ordered it -- YESTERDAY. This was something I'd done many times before, and had found FTD to be dependable. Not this time! At four o'clock this afternoon, I received a phone call from someone at FTD. They said that FTD no longer has an affiliated florist in the town where my mother inlaw lives, but they could have it delivered to her via FedEx tommorow -- for an additional $35.00. Not too pleased, I told them I thought they should pay the FedEx charges since they hadn't been keeping track of their affiliated florists, and the information on their web site guaranteed delivery today. Additionally, one hour before the end of the business day was a bit late to be telling me that our birthday gift was not going to be delivered...
After waiting on hold, I was then informed that not only would they not pay the FedEx charges, it was actually too late to get anything scheduled to be delivered to her before Tuesday.
Tuesday? Are they crazy? So... my mother inlaw did not receive flowers from us today. I did not even recieve an apology from FTD. What I did get for all my trouble was a Migraine triggered by crying over the situation. I had better receive is a credit to my credit card, and darned quickly, too.
I will never order from FTD again. In fact, I will never buy anything from an FTD-affiliated florist again. My advice to anyone reading this is...
Buyer, beware!
Yesterday,